Shipping & Delivery
First and foremost, here at Ginger Brownies we value you as our customer and appreciate that you are considering or already chose our company to do business with. With that, rest easy knowing we are real people behind real computers with realistic understandings that no two situations are the same. As you read and consider the below regarding order shipping terms and conditions, please know that if anything arises we will do our best to work with you given the situation. We are a small but growing company and are open minded to productive feedback on how we can better serve you. Feel free to contact us at any time if we can answer any questions or can be of any assistance during your decision making process.
~ Jim & Pam Patrick / Owners
Order Confirmation Agreement
Order confirmations are automatically sent to the billing email address given by you during checkout. IN ORDER TO RESERVE YOUR PRODUCT WITH OUR MANUFACTURERS, YOUR CREDIT CARD MAY BE CHARGED THE BALANCE OF YOUR SALES ORDER AT THE TIME YOU PLACE YOUR ORDER. If upon placing your order online, you don’t receive an email confirmation within 48 hours please contact us immediately by email at [email protected] Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed, we will attempt to make the change with the manufacturer, if the order cannot be changed with the manufacturer, there will be a restocking fee charged. Orders should not be considered changed, unless you receive from Famco LLC dba Ginger Brownies, a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, we kind ask that you reply to the change so that we know you received verification of the changes.
Tracking Your Order
Tracking Information will be emailed to you once your order has shipped. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on the carrier’s website.
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we’ve had a chance to update the web-site)
Ginger Brownies is proud to boast and excellent fill rate. We stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. Here at Ginger Brownies we will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately.
Ginger Brownies staff does it’s best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks.
Famco LLC dba Ginger Brownies will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.
We agree that beautiful packaging is nice and sends a statement, however having a beautiful and healthy world for our children and our children’s children to grow up in sends a bigger statement! Therefore in our efforts to be a green company, we recycle as much as possible. With that we reuse quality shipping boxes, bubble wrap, tissue paper etc and hope that you’ll do the same.
This site is provided by Woocommerce on an “AS IS” basis. Famco LLC dba Ginger Brownies makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the fullest extent permissible by applicable law, Ginger Brownies disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Ginger Brownies will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. YOUR USE AND BROWSING IN THE WEB SITE ARE AT YOUR OWN RISK.
Secure Payment Options
We accept Paypal, Paypal Express and Paypal Credit. We use these services so you our valued customer will receive their buyer assurance guarantee at no additional cost. All transactions are handled through a SSL secure server protected by GEOTrustSSL®.
Links to Third Party Sites
The site may contain links to other third party sites. We are not responsible for the privacy practices or the content of these third party sites.
All content included on this site, such as text, graphics, logos and images are the property of Famco LLC dba Ginger Brownies. or its suppliers and are protected by U.S. and international copyright law. The compilation of all content on this site is the exclusive property of Ginger Brownies and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited. All trademarks and brands are property of their respective owners.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information*. This may include your name, address, telephone number, e-mail address and credit card number. We use this information to process your purchase transactions and to send you marketing and/or promotional materials by e-mail. Emails may contain links to Third Party Sites owned and operated by different companies over which we have no control. You are advised to read the posted privacy policies of these sites before revealing any personal information. You always have the option to opt out of mailings by simply contacting us via our “Contact Us” page.
*This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, and safety.
Ginger Brownies makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site’s accuracy, correctness or reliability. Ginger Brownies reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, Ginger Brownies will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.
All products are covered by manufacturer warranties.